Refund Policy


TECHPRIME strives to remove all risk from your purchasing decision. We encourage you to download the trial versions of our software, available from our web site and our partner’s websites, and to choose your purchases carefully.

30-days refund policy *

If you are not completely satisfied that your computers, servers, network, smart devices or peripheral devices are more secure with TECHPRIME installed/ managed protection, please contact us within 30-days of purchase for refund.

Yes, for all home and business products we provide a 30-day money back guarantee after deducting one time charges. This cooling-off period is designed to ensure that you are happy with your purchase of software and services from TECHPRIME, and to remove any risk from your purchase.

Beyond this cooling-off period, TECHPRIME will not normally give refunds if you change your mind. We do however provide 24/7 technical support and will happily solve any technical challenges you encounter with our software.

PLEASE NOTE: This money back guarantee does not apply to purchases from our partners directly; each partner/ reseller has their own refund policy and should be contacted directly for these matters. Additionally, the policy does not apply to the cost of providing and shipping installation disc when this has been requested and the CD/DVD is not faulty. In these circumstances, the guarantee only covers the license cost of the product(s).

In the rare event, you are not satisfied with your purchase and require a refund, please contact us on +1-844-233-5449 (US) & +44-800-098-8996 (UK) or drop us an email at

Please allow up to 30 days for the credit to appear on your billing statement.